We want every customer to be satisfied with the women’s clothing purchased from mardellebazaaria.shop. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving the items. We may be unable to accept return requests made after this 30-day period, unless otherwise required by applicable law.
Before initiating a return, please contact us via our customer service email to obtain return confirmation and relevant instructions.
- Return Conditions
To qualify for a return, items should be kept in the condition they were received in as much as possible and meet the following criteria:
The item is unused, unworn, and unwashed;
The item remains in its original condition;
Tags, packaging, and accessories are intact;
There is no damage, staining, odor, or other condition caused by the customer that would affect resale.
Certain items may be ineligible for return due to hygiene, safety, or other reasonable grounds.
- Return Address
Return Address:
Important Note: Please contact us to confirm your return request before shipping the items back. Packages sent back without prior confirmation may not be processed in a timely manner.
- Quality Issues or Incorrect Items
Please contact us as soon as possible if the item you received has quality issues, sustained obvious damage during shipping, or does not match your order.
Please provide:
Order number;
Item name;
Description of the issue;
Clear photos of the item and its packaging.
If the issue is confirmed to be a product defect, an incorrect shipment, or caused by us, we will provide a refund, exchange, or other reasonable solution based on the specific circumstances, and we will cover the return shipping costs in accordance with our policy.
- Returns for Non-Quality Reasons
You may submit a return request for reasons unrelated to product quality—such as personal preference, incorrect size selection, or a change of mind—provided the item meets the return conditions.
For returns not related to quality issues, the customer is generally responsible for return shipping costs. Whether the original shipping fee is refunded will be determined based on the specific order details and applicable laws.
- Refund Processing
Once we receive the returned items, we will inspect their condition. Once eligibility for a refund is confirmed, we typically process the refund within 3–7 business days.
Refunds will be issued to the customer’s original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of the credit card company, bank, payment service provider, or other financial institutions.
We do not request or process refunds via cash, personal accounts, or unauthorized third-party channels.
- Product Prices and Promotional Orders
If an order utilized coupons, discount codes, or promotional offers, the refund amount may be calculated based on the actual amount paid and applicable promotional rules, rather than the original product price.
In the event of a partial return, applicable discounts may be recalculated based on the revised order details.
- Non-receipt of Packages
If tracking information indicates that the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, parcel locker, and other secure locations, and contact the relevant logistics carrier.
If the package still cannot be located, please contact our customer service team; we will assist you in investigating the matter based on the order and logistics information.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible before the order enters the processing or shipping stage. Once an order has been shipped, it may not be possible to cancel it directly; you may need to follow the standard return process instead.
We will promptly handle your return or refund requests based on the specific circumstances and strive to provide you with convenient, transparent after-sales service.