This shipping policy applies to all orders placed on mardellebazaaria.shop. We currently provide shipping services primarily within the United States, and all orders are fulfilled and delivered domestically. We are committed to providing safe, reliable, and convenient logistics services to our customers.
- Shipping Coverage
We currently offer shipping services within the United States, covering the contiguous U.S. states and other regions eligible for delivery.
We do not currently offer standard shipping services to countries or regions outside the United States. If your delivery address involves special circumstances, our customer service team may verify the details based on actual logistics conditions.
- Order Processing Time
Once a customer completes payment and successfully submits an order, we typically require 1–3 business days to process the order.
Order processing time excludes weekends and U.S. public holidays. Processing times may be extended during promotional events, periods of high order volume, inventory adjustments, or other special circumstances.
Once the order has shipped, we will provide tracking information to the customer based on the specific situation.
- Delivery Time
Standard shipping within the United States is estimated to take 3–7 business days. Actual delivery times may be affected by the delivery address, weather conditions, holidays, peak shipping seasons, carrier operations, and other uncontrollable factors.
Estimated delivery times are for reference only and do not constitute a guaranteed delivery date.
- Logistics and Shipping Partners
To fulfill orders within the United States, we may select various third-party logistics and shipping partners based on the order location, product type, and logistics arrangements. These partners include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL
The specific carrier will be determined based on the details of the order. We may select other reputable logistics providers without prior notice to ensure successful delivery.
- Shipment Tracking
Once an order has shipped, we will provide tracking information to the customer where applicable. Customers can use the tracking number to check the shipment status.
As tracking information is provided by third-party carriers, there may be a delay before updates appear. If the tracking status does not change immediately, please wait for the carrier’s system to update.
- Delivery Address
Customers must provide complete and accurate delivery information when placing an order, including the recipient’s name, street address, city, state, and ZIP code. If a delivery fails, is returned, or incurs additional charges due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the associated costs.
If your order has not yet shipped and you need to change the delivery address, please contact us as soon as possible. Once an order enters the shipping process, we cannot guarantee that the address can be modified.
- Package Delays
While we strive to meet estimated delivery times, shipping delays may occur due to severe weather, natural disasters, traffic issues, holidays, peak shipping periods, carrier operational adjustments, or other factors beyond our control.
If your package experiences an unusual delay, please contact our customer service team, and we will assist you in checking the status based on the tracking information.
- Lost or Damaged Packages
If you receive a package that is visibly damaged, we recommend keeping the outer packaging and any relevant proof of damage whenever possible, and contacting us immediately.
If tracking information indicates the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, parcel lockers, and other secure drop-off locations, and contact the local carrier to inquire. If the issue remains unresolved, please contact us, and we will assist you based on the specific circumstances.
- Shipping Costs
Specific shipping costs will be displayed on the checkout page based on your order details. If free shipping is offered for specific products or orders, this will be indicated on the product page or checkout page.
Any applicable shipping fees will be clearly displayed before you complete your payment.
- Third-Party Logistics Liability
Order delivery is carried out by third-party logistics providers and carriers. While we select reliable shipping partners, we cannot guarantee exact delivery times regarding delays, route changes, weather impacts, carrier system issues, or other delivery irregularities that are beyond our reasonable control.
We will assist customers in communicating and inquiring with the relevant carriers to the best of our ability.
We appreciate your understanding and are committed to providing reliable, transparent, and convenient shipping services to every customer in the United States.